Customer Experiences from Beyond the Road: YOYO

Vehicle fleet management plays a critical role in ensuring operational efficiency. Difficulties in areas such as real-time tracking, cost control and technical support can directly affect the service quality of companies. M. Bahtiyar Aktaş, YOYO Urban Transfer Field Operations Manager, shared how the cooperation they established with Mobiliz overcame these difficulties and the gains they achieved in the process:

"Before working with Mobiliz, YOYO was facing serious inefficiencies in fleet management. Difficulties in real-time tracking, problems in cost control and systemic deficiencies prevented the healthy progress of operations. This had negative consequences on internal processes and customer satisfaction. Mobiliz team's sincere approach in the field and on-site visits were instrumental in the resumption of cooperation.

In the process that started with DT900 model devices, our basic needs such as engine blocking, door opening/closing and in-vehicle calls were quickly met. Then, with the aim of further increasing customer satisfaction, Mobiliz CANBus Package DT43C model. Thanks to these devices, our operational costs decreased with features such as instant location tracking, fuel optimization and detailed reporting. Finally, Mobiliz CANBus Package DT435C devices were put into use, the quality of service was taken to the highest level.

Mobiliz solutions, which performed above our expectations, stand out with their user-friendly interface, fast technical support, easy integration process and solution-oriented approach. The professional attitude of the technical team in producing solutions to every request has further strengthened our cooperation.

Mobiliz also showed its difference in after-sales services. Customer relations and technical support teams ensured the uninterrupted progress of the process by offering fast and effective solutions at every stage. Especially the fact that a technical problem experienced outside working hours was solved in a short time stood out as an indicator of service quality.

In field services, the solution-oriented approach of the authorized services, their widespread service network and the importance they attach to customer satisfaction were among the key elements that strengthened the business partnership. The contributions of Mr. Fatih and his team from Takipser service made a significant difference in operational processes."

Reliability and Control in Field Operations

With Mobiliz's advanced vehicle tracking solutions, you can take full control of your fleet, optimize your processes with real-time data and maximize customer satisfaction.