Customer Experiences from Beyond the Road: Fillo Logistics
In the logistics industry, time, cost and efficiency are three key areas that are directly linked to each other. Instant tracking of vehicles, accurate analysis of fuel consumption and regular management of maintenance processes are of great importance for the healthy progress of the operation. Based on these needs, Fillo Logistics preferred Mobiliz solutions to move its fleet management system to a more transparent and controllable structure in its digital transformation journey.
Needs and Challenges
Prior to Mobiliz, Fillo Logistics was unable to monitor its vehicles in real time and had difficulty in accessing reliable data on fuel consumption and out-of-use kilometers. Manual tracking of maintenance processes caused loss of time and disruptions in planning. This resulted in a lack of clarity in delivery processes and a negative impact on customer satisfaction.
Change with Mobiliz Solutions
In line with these needs, Mobiliz's vehicle tracking system, sensor-based fuel control and maintenance management solutions were integrated into the fleet. After the integration, instant location information of the vehicles was accessed and past driving data was reported in detail. Thanks to CANBus-enabled devices, fuel consumption is now monitored clearly and transparently, preventing out-of-control use and fuel losses.
With the maintenance management module, service dates were automatically reminded by the system. Periodic maintenance was carried out in a planned manner and the rate of unplanned downtime started to decrease significantly.
Operational Gains
After the system was actively used, planning started to be made based on instant data. This saved an average of 1.5 hours of time per vehicle per day. The rapid completion of the installation process and the comprehensibility of the trainings made it easier for the teams to adapt to the system in a short time.
Support Process
The technical support process was also an important criterion for Fillo Logistics. The fact that the requests submitted to the technical team were responded to within 20 minutes on average ensured that the operation continued without interruption. Mobiliz team's solution-oriented approach throughout the process was among the factors that strengthened the cooperation.
Today, Fillo Logistics has a structure that ensures fuel savings more clearly, manages maintenance processes in a planned manner and directs its operations based on data. The time and cost advantage achieved directly contributes to daily operations.
If you want to gain more control over your fleet, manage costs more clearly and digitize your operational processes, you can meet Mobiliz's customized solutions.
